Common restrictions: KYC, AML and method matching
Before your first withdrawal, KYC (Know Your Customer) verification is mandatory. You will need to submit:
- A government-issued ID: passport or driving licence
- Proof of address: utility bill or bank statement dated within 3 months
- Proof of payment method in some cases (e.g. a photo of the card used)
This is a UKGC requirement, not an optional step. Accounts that have not completed KYC cannot process withdrawals.
A key AML (Anti-Money Laundering) rule also applies: withdrawals must go back to the same method used for the deposit. You cannot deposit via Skrill and withdraw to a bank transfer, for example. This rule exists to prevent financial fraud and is enforced across all UKGC-licensed casinos.
For more detail on how the Mr James Casino bonus system interacts with withdrawals, see the bonuses page.